Our standard lead time is 8-10 weeks on most made to order items. Lead times can vary during the year due to workload. Kindly contact our showroom for an accurate lead time. Upon confirmation of your order, you will receive updates from our customer care team. 

Log in to your account, your name will appear in the right-hand window. To edit your account information and delivery details, click on 'Edit' and update accordingly.

We offer international shipping on our complete range of offerings (excluding lighting). We request that you contact us directly to discuss your requirements instead of placing an order through our online store.

Yes, we are keen to develop ongoing relationships with related businesses in the trade. For further details, please feel free to contact us.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Inside Story offers an extensive collection of fabrics to suit most requirements. However, if there is something in particular that you are looking for, please let us know.

We recommend you make your choice carefully as we do not offer refunds or exchanges if you change your mind or make the wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been incorrectly described or are different to the product purchased on the website. For any additional questions, please refer to our Terms & Conditions.

Kindly contact us within 24 hours of placing an order if you require any changes. Any change requests made after this time may not be possible or might incur additional charges.

Yes! Place a request via email or the consultation booking option on our site.

Enter your email address into the account login field to receive an email to reset your account password.

We will email you updates regarding your order and call you to arrange delivery. Please note that once orders are ready, we quickly dispatch them as we do not have facilities for storing the completed orders.

Our delivery charge covers a single delivery made at ground level with easy access during weekday delivery hours. The service includes rubbish removal, placement and assembly if required. It is essential that someone is there to receive the order at the time of delivery, check the order and sign for the delivery.

You can request a change of delivery address up until the day before we dispatch your order. We suggest you contact our head office or email interiors@theinsidestory.com.au as soon as possible and let us know of any changes, and we will do our best to accommodate your request.

You will receive an email confirming your online order. If you cannot see this email, please check your junk/spam email.